MONEY BACK GUARANTEE

At WETRIBE we want you to be 100% happy with your order but we understand people sometimes change their mind. If you would like to request a refund or exchange, please get in touch with us within 30 days of receiving your order so we can make it right.

Please keep your original packaging as items must be returned in their original condition. As our items are heavy goods, the packaging we provide gives our products the best chance of being kept safe in transit and reaching back to us in good condition. Sending back without original packaging will be charged at £15 per box.

As our products are heavy goods, the shipping unfortunately is not inexpensive. We will book this in for you. However, the following charges apply:

Return shipping costs for products over 30kg’s are £40 and products under 30kg are £25.

We have business rates with our couriers and we get good shipping rates for the heavy goods that we send out daily. However should you wish to use your own courier, we would recommend you to use a trackable shipping service as we are not able to issue a refund until we have received your items.

We don’t accept returns where:

• the product is not in its original condition, including if the item is damaged or missing parts by no fault of WETRIBE;
• the product has signs of use, wear, damage, tamper, washing, or alterations;
• and the product packaging is damaged, the tags have been cut off, or where the product packaging has been removed.

 

 

OUR RETURNS PROCESS

1 Let us know you would like to return the product by emailing us at hello@wetribe.co.uk or message us on chat

2 We will email you back with a request for information.

3 Simply follow the instructions in the email we send you.

 

OUR RETURNS PROCESS IN DETAIL

Our returns process is straightforward and quick. If you would like to return an item, then you simply have to follow our 3-step process:

1 Send an email to hello@wetribe.co.uk and tell us what you ordered and why you would like to return it. Remember to include the name and email address of the person who made the order. Please also include the order number if possible.

2 Our Customer Services team will get back to you within 24 hours, and will let you know the next steps to follow in order to return your item. Make sure you keep an eye on your emails! We also recommend monitoring your junk/spam mail folder in case our replies get caught in there.

3 Once you have heard back from us, simply follow the instructions that we provide in the email. Please wait until you’ve heard from us before you send any products back. This will help to ensure that things go as smoothly as possible.

 

Warranty Information

 

All of the WETRIBE products are manufactured to the highest standards with regular quality checks performed to ensure you are satisfied with our products. 

All of our products come with a 12-month warranty as standard.

 

Product Guarantee

Products are covered under a 12-month warranty from receipt of delivery. Warranty covers any defects under normal use during the warranty period. During the warranty period, we will repair or replace, at no charge, products or parts of the product defective because of improper materials or workmanship, under normal use and maintenance.