Privacy Policy

Privacy Policy

SP Partnership Ltd (trading as WETRIBE) 62 Lyme Road, Welling, DA16 1RQ Company Registration No: 15505250

Last updated: April 2026

Who We Are

This privacy policy applies to SP Partnership Ltd, trading as WETRIBE (“we”, “us”, “our”), a company registered in England and Wales. Our website is wetribe.co.uk.

If you have any questions about this policy, contact us at: hello@wetribe.co.uk

What Information We Collect

When you use our website or place an order, we may collect the following personal information:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via PayPal and Stripe — we do not store card details)
  • IP address and browsing data via cookies

Why We Collect Your Information

We collect your personal data for the following purposes:

  • Order fulfilment — to process and deliver your order and send order confirmations
  • Customer service — to respond to enquiries and handle returns or warranty claims
  • Marketing — to send promotional emails and offers (only where you have opted in)
  • Legal compliance — to meet our obligations under UK law
  • Website improvement — to understand how visitors use our site via analytics

Legal Basis for Processing

We process your data under the following legal bases:

  • Contract — processing is necessary to fulfil your order
  • Legitimate interests — to improve our website and services
  • Consent — for marketing communications where you have opted in

Marketing & Opt-Out

If you have signed up to receive marketing emails from WETRIBE, you can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Emailing us at hello@wetribe.co.uk with the subject line “Unsubscribe”

We will process your request within 5 working days. Opting out of marketing will not affect transactional emails related to your orders.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
  • Advertising cookies — used by our advertising partners including Google and Microsoft Advertising

You can control cookie preferences via your browser settings or our cookie consent banner.

Who We Share Your Data With

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

  • Delivery and logistics partners (for order fulfilment)
  • PayPal and Stripe (for secure payment processing)
  • Email marketing platforms
  • Google and Microsoft (for advertising and analytics)
  • Our hosting provider

All third parties are required to handle your data securely and in accordance with UK GDPR.

How Long We Keep Your Data

  • Order data — retained for 7 years for accounting and legal purposes
  • Marketing data — retained until you unsubscribe or request deletion
  • Analytics data — retained in accordance with our analytics provider’s policies

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate data
  • Delete your data (right to be forgotten)
  • Restrict or object to processing
  • Portability — receive your data in a portable format
  • Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, contact us at hello@wetribe.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

ico.org.uk | 0303 123 1113

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at wetribe.co.uk/privacy-policy. We recommend checking this page periodically.